Account Consultant , Financial Deduction Vendor Consultant Program

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Skills you'll use

What you'll do

• Manage and optimize the FD VCP program vendor portfolio, focusing on key performance metrics such as ISR, PPV, Chargebacks etc. Implement preventive measures and action plans to drive vendor performance while enhancing overall vendor experience. Streamline interactions between vendors and internal teams to improve efficiency and support quality.
• Dive Deep, Data Analysis & Reporting
• Conduct comprehensive financial data analysis to identify deduction patterns and root causes through thorough auditing and utilization of internal systems. Prepare and distribute detailed reports to all levels of stakeholders, ensuring effective communication of findings and insights.
• Stakeholder Communication
• Cultivate strategic relationships with internal and external stakeholders to gain a deep understanding of vendor financial deduction metrics and activities. Lead Kaizen sessions, manage cross-functional communications, and handle escalations while providing regular updates to vendors and senior management. Represent the team in project reviews and operational meetings, delivering data-driven presentations and supporting internal teams in financial metric performance.
• Operations & Process Excellence
• Independently execute and optimize financial deductions processes while identifying and implementing tactical solutions for operational challenges. Drive continuous improvement initiatives, develop comprehensive Standard Operating Procedures (SOPs), and actively participate in Correction of Error (COE) processes. Support quality audits and spearhead efficiency improvements across operations.
• Provide mentorship and training to new team members, fostering their professional growth and development. Support talent acquisition efforts and manage resource allocation and capacity planning to ensure optimal team performance and efficiency.
• Process Improvement & Innovation
• Design and implement small-scale automation initiatives to enhance operational efficiency and drive productivity improvements. Conduct systematic analysis to identify upstream issues and develop process improvements aligned with organizational goals. Support the launch of new programs, categories, and features to foster innovation and growth.

Who can apply

• - Bachelor's degree is required
• - Minimum 2 years of experience in Account Management
• - Strong stakeholder communication and relationship management skills
• - Proficiency in data analysis and business metrics

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