Analyst, Quality Assurance

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Skills you'll use

What you'll do

• Perform quality assurance reviews for voice and non-voice processes related to US mortgage eviction, sale, and closing activities
• Analyze findings from process reviews and develop comprehensive reports highlighting trends and opportunities for improvement
• Make data-driven recommendations to reduce process variation and eliminate errors
• Track and follow up on business unit responses to identified findings from process reviews
• Collaborate with management to develop and implement project plans addressing opportunities identified through quality assurance activities
• Escalate unresolved issues to senior management and work towards their resolution
• Provide timely and accurate reports to management documenting observations from reviews
• Assist in implementing changes or modifications to the Quality Assurance department's evaluation process

Who can apply

• Stay updated on industry best practices and regulatory requirements in the US mortgage sector
• Bachelor's degree in Business Administration, Finance, or a related field
• 2-5 years of experience in quality assurance, preferably in the US mortgage industry
• In-depth knowledge of US mortgage processes, including eviction, sale, and closing procedures
• Strong analytical skills with proficiency in data analysis and reporting tools
• Excellent communication skills, both written and verbal, for conducting voice and non-voice audits
• Demonstrated ability to identify process improvements and implement effective solutions
• Attention to detail and a commitment to maintaining high-quality standards

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