Systems Engineer

About this role

Not quite right? These jobs in Pune match the same skills — apply to a few to improve your chances.

Senior Engineer - Data

M&G Global Services

In OfficePune

Apply

Automation QA Test Engineer

Deutsche Bank

In OfficePune

Apply

AI Infrastructure Sr. Assoc - Agentic Engineer

Apex Group

In OfficePune

Apply

Custom Software Engineer

Accenture

In OfficePune

Apply

Skills you'll use

What you'll do

• Support a 24×7 operational environment across rotational shifts, ensuring continuous service availability.
• Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents.
• Conduct recording reviews to evaluate user experience and measure service impact.
• Collect and analyse application logs; escalate complex cases to the Development team with clear documentation.
• Serve as a trusted point of contact for clients — tracking open issues, driving resolutions, and delivering an exceptional service experience.
• Prepare and deliver weekly/monthly client read-outs and progress presentations.
• Identify, qualify, and drive issue/bug remediation to closure across the client base.
• Maintain a living record of known issues and fixes, ensuring consistent resolution across all clients.
• Investigate complex application and database performance issues and lead them through to resolution.
• Convert recurring known issues into proactive alerts and collaborate with operations teams to build sustainable workflows.

Who can apply

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certification(s) are a plus.
• Excellent interpersonal and communication skills — written and verbal — with a customer-first mindset.

About Altera Digital Health

Searching for “Altera Digital Health jobs” or “jobs at Altera Digital Health”? You’re in the right place.