Sr Systems Support Engineer

About this role

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Skills you'll use

What you'll do

• Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
• Providing weekly/monthly client read-outs and presentations
• Client's point of contact on any application/database performance issue.
• Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
• Identify, qualify & help drive the issues/bugs to remediation/resolution.
• Keep track of identified issues/fixes and drive this resolution across the client base.
• Assess the extremely complicated application and database performance issues and drive them to resolution.
• Identify known issues and turn them into an alert and establish operational workflow with operational teams.
• Prepare necessary documentation around technical procedures as well as operational procedures.
• Participate in weekly/daily technical/leadership calls to update on the progress.

Who can apply

• Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
• Candidate must have 5+ years of experience in supporting and monitoring
• DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
• Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
• Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
• Windows cluster, COM+, Log Parser
• Basics of Networking and Azure Monitoring
• Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
• Experience with ITSM tools such as Service desk/ServiceNow.
• Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)

About Altera Digital Health

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