Associate Systems Engineer

About this role

Not quite right? These jobs in Pune match the same skills — apply to a few to improve your chances.

Senior Engineer - Data

M&G Global Services

In OfficePune

Apply

Automation QA Test Engineer

Deutsche Bank

In OfficePune

Apply

AI Infrastructure Sr. Assoc - Agentic Engineer

Apex Group

In OfficePune

Apply

Custom Software Engineer

Accenture

In OfficePune

Apply

Skills you'll use

What you'll do

• Support a 24×7 operational environment across rotational shifts, ensuring consistent service delivery.
• Handle Level 1 analysis, troubleshooting, and resolution of application and infrastructure incidents.
• Conduct recording reviews to assess user experience and gauge service impact.
• Collect application logs and escalate cases to the Development team with clear context.
• Deliver a premium client experience — tracking open issues, coordinating responses, and helping clients resolve problems efficiently.
• Contribute to weekly/monthly client read-outs and progress presentations.
• Identify and help drive issue/bug remediation to resolution across the client base.
• Maintain an up-to-date log of known issues and fixes, supporting consistent resolution outcomes.
• Author and maintain technical and operational procedure documentation.
• Participate in daily/weekly technical and leadership calls, keeping stakeholders informed on progress.

Who can apply

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant IT certification(s) are a plus.
• Strong interpersonal and communication skills — written and verbal — with a customer-first approach.

About Altera Digital Health

Searching for “Altera Digital Health jobs” or “jobs at Altera Digital Health”? You’re in the right place.