Sr Salesforce Administrator/Developer

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Skills you'll use

What you'll do

• The Salesforce Administrator/Developer will play a critical role in ensuring the stability, usability, and continuous improvement of the firm’s Client Group business’ CRM platform. This position blends operational excellence with hands-on configuration work, supporting business users while driving enhancements that elevate the ‑on configuration work, supporting business users while driving enhancements that elevate the platforms’ overall value.
• Platform Support & Issue Management
• · Actively monitor the production support queue and provide timely triage for incoming issues.
• · Communicate directly with users to understand the challenges they encounter and guide them toward effective solutions.
• · Manage SLAs and KPIs related to issue acknowledgement, investigation, and resolution.
• · Collaborate with internal technology teams to drive issues to successful closure.
• · Contribute to the knowledge base to improve future troubleshooting efficiency and team-wide learning.
• User Administration & Security
• · Administer user accounts, including license provisioning, access management, and deactivation.
• · Maintain and optimize platform security, including sharing rules, permission sets, profiles, roles, and data access policies.

Who can apply

• This position requires:
• 6-8 years of hands-on Salesforce Administration and development experience, supporting complex, fastmoving business environments. ‑on Salesforce Administration‑moving business environments.
• Bachelor’s degree in information systems, Computer Science, Engineering, or a related field (or equivalent professional experience).
• Salesforce Administrator and Platform Developer I Certifications (Required); additional Salesforce certifications are a strong plus.
• Experience working in Financial services is preferred.
• Strong CI/CD development skills, with experience supporting modern deployment pipelines and structured release management processes.
• Expertise in core Salesforce administration, including permission sets, profiles, role hierarchies, security and visibility rules, declarative customization, and platform configuration.
• Exceptional communication skills with the ability to clearly explain issues, gather requirements, and support end-users across global regions.‑users across global regions
• Proven problem-solving ability, capable of independently diagnosing issues, researching solutions, and managing troubleshooting efforts while collaborating effectively as part of a broader technology team. ‑solving ability
• Experience supporting data integrity, reporting, dashboards, and workflow automation within Salesforce.

About AllianceBernstein

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