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Alight

T3- Analyst Operations

Job · Full-timeIn OfficeGurugram3-5 years1 opening

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About this role

Alight is hiring for T3- Analyst Operations in Gurugram. This opening was published by Alight on their official careers board (Workday) on 7 July 2026 and was confirmed live on 14 September 2026. Job details • Company: Alight • Role: T3- Analyst Operations • Location: Gurugram (as listed…

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Skills you'll use

GoCommunicationCustomer Service

What you'll do

Analyst – Operations
The Analyst – Operations for Full Case Management represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Full Case Manager post Go-Live/Certification is required to be an efficient communicator who is well versed with tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements’ and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.
(RESPONSIBILITIES)
80% of production time to be spent logged in on calls
20% of production time to review claims and take required action
Answer calls with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Maintain internal & client defined quality on calls
Understands and contributes positively in meeting client SLA’s & targets
Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Who can apply

Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation)
Work Experience of 4 - 6 years for International Customer Service “Voice”
Prior Customer Service experience would be preferred
Excellent verbal and written communication skills with least grammatical errors
Basic computer operating skills required (MS- Office Applications)
Appropriate Typing speed to be able to efficiently manage documentation during/post interaction
Ability to work evening/night shifts
Good analytical skills & attention to detail.

Perks & benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

About Alight

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone…

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