Alight
Senior Service Manager
Job · Full-timeIn OfficeNoida3-5 years1 opening
About this role
Alight is hiring for Senior Service Manager in Noida. This opening was published by Alight on their official careers board (Workday) on 15 July 2026 and was confirmed live on 14 September 2026.
Job details
• Company: Alight
• Role: Senior Service Manager
• Location: Noida (as listed…
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Skills you'll use
AuditingCommunication
Who can apply
- Strong people management and leadership capabilities.
- Proven experience in operations and/or technology delivery environments.
- Strong stakeholder and client management skills.
- Ability to plan, monitor, and optimize resources based on demand and business priorities.
- Strong analytical, problem solving, and decision-making skills.
- Effective communication and coaching skills.
- Role Description
- The Senior Service Manager (SSM) is a working manager accountable for the overall performance of the team and its members. The role is responsible for delivering agreed client outcomes by leading, coaching, and managing teams, proactively engaging stakeholders, and ensuring consistent adherence to internal and client SLAs.
- The SSM oversees all aspects of delivery across operations and technology, including planning and managing work, empowering teams, monitoring progress, and acting as an escalation point for delivery risks. The role defines measurable success indicators, builds strong customer and client relationships, and ensures a sustainable delivery model that consistently meets contractual performance standards.
- The incumbent is responsible for resource planning, workload distribution, managing unplanned absenteeism, and ensuring all daily, weekly, and monthly deliverables are met. This includes leading daily huddles, conducting audits to ensure quality, maintaining updated SOPs and documentation, and providing signoff for errorfree processing.
Perks & benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
About Alight
Designation - Senior Service Manager (SSM)
Key Expectations
• Own overall performance of the team and ensure delivery of agreed client outcomes.
• Responsible and accountable to assist and meet Operations SLA for the client.
• Responsible for auditing for ongoing process on the client.
•…
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