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AirWorks

Operations Executive

Job · Full-timeHybridThiruvananthapuram, Kerala0–2 years26K/mo4 openingsImmediate / as per notice period

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About this role

AirWorks is recruiting a Operations Executive for its Thiruvananthapuram team. The role suits someone early in their career who wants depth in business operations rather than a rotation through everything at once. About the role In this role you will be running the daily operational machinery and…

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Skills you'll use

Process ExecutionAdvanced ExcelSOP DocumentationCoordinationIssue ResolutionReportingVendor CoordinationData AccuracyTime ManagementEscalation Handling

What you'll do

Run daily operational processes to agreed service levels
Track and resolve exceptions and escalations
Maintain SOPs and update them when reality changes
Coordinate with internal teams and vendors
Report on operational metrics
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Process Execution, Advanced Excel, SOP Documentation
Comfort with Excel, internal tools and a ticketing system, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Thiruvananthapuram, Kerala or willing to relocate

Perks & benefits

Health insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidaysFlexible working hours around core collaboration timeModern hardware and the tool licences your role needsInternal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemes

Interview & selection process

5 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Discussion with the hiring manager on how you approach problems and work with others
3Team fit conversation with two or three future colleagues
4Final discussion covering role expectations, compensation and start date
5HR discussion — compensation, notice period, joining date and offer roll-out

About AirWorks

AirWorks operates in the e-commerce sector and runs an active team in Thiruvananthapuram. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company…

Visit AirWorks’s official website ↗

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