Supervisor, Payment Compliance

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Skills you'll use

What you'll do

• Project Managers, Operations Analyst, Partner Management, Foundation team, Product and Engineering team
• Content, Policy, Training, Quality, Partners, as potential Cross-functional Areas of Focus*
• Manage day-to-day operations, staffing, and scheduling for Core Operations
• Serve as subject matter expert; handle escalated or urgent cases and issues
• Track Core Operations and SLA/performance metrics (productivity, quality, TAT)
• Conduct regular 1:1s and provide actionable, goal-oriented performance feedback
• Coach, mentor, and develop team members (including KYC analysts) to support career growth and consistent application of compliance standards
• Foster an open, approachable leadership environmentIdentify, recommend, and implement tool, system, process, and policy changes to improve team and KYC operations performance

Who can apply

• Define problems quickly, evaluate solutions, and execute effective decisions
• Lead procedure/workflow changes across teams and regions, with manager support
• Lead cross-functional projects to simplify complex operational problemsIdentify and escalate compliance risks and opportunities to Payments Management
• Manage the Compliance InboxAct as an ambassador of Airbnb Culture and Values
• Oversee KYC onboarding, remediation, and periodic review activities for individual and corporate customers
• Ensure compliance with KYC, AML, CDD, EDD, sanctions screening, and applicable regulatory requirements
• Review and approve high-risk customer profiles and escalated cases
• Monitor regulatory changes and update KYC policies, procedures, and controls accordingly

About Airbnb

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