Customer Success Associate

About this role

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Skills you'll use

What you'll do

• Onboard new customers and drive early adoption
• Track account health and act on warning signs
• Run regular check-ins and business reviews
• Coordinate resolution of customer issues internally
• Report on renewal and expansion risk
• Flag risks and blockers early rather than at the deadline
• Keep your tracker and status honest, including when something has slipped

Who can apply

• Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
• 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
• Working knowledge of Customer Success, Account Management, Onboarding Support
• Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
• The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
• Attention to detail, ownership and the discipline to document your work
• Based in Surat, Gujarat or willing to relocate

Perks & benefits

Interview & selection process

3 rounds — typical selection flow for this role:

1. 1Resume screening and profile shortlisting by the talent acquisition team
2. 2Take-home exercise or live problem-solving discussion
3. 3HR discussion — compensation, notice period, joining date and offer roll-out

About Acme Infovision

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