Customer Success Associate

About this role

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Skills you'll use

What you'll do

• Onboard new customers and drive early adoption
• Track account health and act on warning signs
• Run regular check-ins and business reviews
• Coordinate resolution of customer issues internally
• Report on renewal and expansion risk
• Flag risks and blockers early rather than at the deadline
• Keep your tracker and status honest, including when something has slipped

Who can apply

• Any graduate — B.E./B.Tech, B.Sc, B.Com, BBA, BCA or equivalent from a recognised university
• 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
• Working knowledge of Customer Success, Account Management, Onboarding Support
• Comfort with a CRM, a support desk and usage analytics, and the ability to pick up an unfamiliar tool without waiting to be taught it
• The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
• Attention to detail, ownership and the discipline to document your work
• Based in Delhi, Delhi or willing to relocate

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Resume screening and profile shortlisting by the talent acquisition team
2. 2Discussion with the hiring manager on how you approach problems and work with others
3. 3Team fit conversation with two or three future colleagues
4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About 7EDGE

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