Technical Product Support Engineer - Endpoint/MTD (Device) & Cybersecurity

About this role

Not quite right? These jobs in India match the same skills — apply to a few to improve your chances.

AI/ML Engineer_MS

Bosch Group

In OfficeIndia

Apply

Customer Sales Executive - Two Wheeler Loans - Lucknow - Halwasiya Complex - CSE

Tata Capital

In OfficeIndia

Apply

Senior Engineering Manager - Product Platforms

AlphaSense

RemoteIndia

Apply

Territory Service Representative - KDW

DHL Group

In OfficeIndia

Apply

Skills you'll use

What you'll do

• Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
• Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
• Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
• Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
• Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.

Who can apply

• Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
• Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
• Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
• Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
• Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.

About Zimperium

Searching for “Zimperium jobs” or “jobs at Zimperium”? You’re in the right place.