Associate/Sr. Associate

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What you'll do

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
• Assist customers with product or service-related questions, account inquiries.
• Utilize active listening skills to understand customer needs and ensure their satisfaction.
• Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
• Document customer interactions and update customer records with accurate information.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Upsell and cross-sell products or services basis process requirement

Who can apply

• Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

About WNS Global Services

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