The New India Assurance

GenAI Customer Support Automation Intern

InternshipHybridShillong, Meghalaya3 months16K/mo3 openingsImmediate / Rolling

About this internship

The New India Assurance is hiring a GenAI Customer Support Automation Intern in Shillong — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to GenAI for customer support rather than a certificate-only programme. About the role As a GenAI Customer…

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Skills you'll use

Large Language Models (LLMs)RAG over Knowledge BasesPythonSupport Tooling (Zendesk / Freshdesk)Intent ClassificationEscalation DesignPrompt EngineeringConversation AnalyticsQuality MonitoringCustomer Empathy

What you'll do

Work on deflecting routine support tickets with AI without frustrating the customer alongside the core team
Apply Large Language Models (LLMs), RAG over Knowledge Bases, Python, Support Tooling (Zendesk / Freshdesk) to live, production-facing problems
Document your work clearly for reviewers and stakeholders
Participate in reviews and act on the feedback you receive
Collaborate across engineering, product, design or business as required
Follow the team's quality, testing and documentation standards

Who can apply

Pursuing or recently completed B.E./B.Tech, BCA, MCA, BBA/MBA or B.Sc (Computer Science)
Graduating batch 2026, 2027 or 2028 — final-year students and recent graduates welcome
60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
Working knowledge of Large Language Models (LLMs), RAG over Knowledge Bases, Python (or a genuine willingness to learn them)
Exposure to Support Tooling (Zendesk / Freshdesk), Intent Classification, Escalation Design is an advantage
Clear written and verbal communication in English, and care with detail in your work
No prior work experience required — this is a fresher-friendly internship
Based in Shillong, Meghalaya or willing to work from there for the internship period

Perks & benefits

Internship CertificateLetter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflows

Interview & selection process

2 rounds — typical selection flow for this role:

1Application screening & resume shortlisting by the talent team
2Practical assignment or case study with a short walkthrough

About The New India Assurance

The New India Assurance operates in the insurance sector and has an active presence in Shillong. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…

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