(Associate) Clinical Application Specialist, Mako Product (Moscow)

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Skills you'll use

What you'll do

• Support account launches by partnering with dealer representatives, Stryker Sales, Marketing, Service, and local Mako teams to ensure excellent customer service and customer satisfaction.
• Train and provide clinical support to surgeons and operating room staff on Mako applications, associated equipment, and instruments to support precise implant placement.
• Use proprietary software to prepare pre-operative CT scans, supporting implant planning, sizing, and positioning in conjunction with the Mako System.
• Provide real-time clinical product support and on-site guidance during Mako surgical procedures.
• Manage and   maintain   local Mako equipment, instruments, implants, and disposable inventories in partnership with local teams.
• Work with Radiology and IT departments to complete DICOM image transfer installations.
• Continuously build clinical and Mako system knowledge through ongoing training, recertification, and support for new product introductions.
• Act as a Mako product expert, supporting customer visits, demonstrations, roadshows, and new product introduction activities in partnership with Marketing.

Who can apply

• Build and   maintain   strong relationships with surgeons, operating room staff, hospital stakeholders, dealer representatives, and local business partners.
• Provide case coverage at Mako accounts and   submit   detailed reports, case reviews, service updates, customer feedback, and recommendations for product, documentation, or process improvements
• Communicate customer feedback and system issues promptly through the company’s regulatory processes .
• Support the RAQA team with Mako registration processes, including clinical approbations .
• Bachelor’s degree in a medical, clinical, engineering, biomedical, or related field preferred.
• Previous   experience in Nursing, Medical Practice, Biomedical Science, Medical or Clinical Engineering, Radiography, Physio, Sports Medicine, Account Management, Sales, Product Support, or the medical device industry.
• Comfortable working in an operating room environment.
• Strong customer service mindset, with excellent problem-solving and interpersonal communication skills .

About Stryker

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