Customer Care Executive

About this role

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Skills you'll use

What you'll do

• 1. Customer Query & Complaint Management
• Handle customer queries and complaints received through multiple channels, including:
• Website / Contact Us
• Social media/customer messaging channels, where applicable
• E-commerce platforms
• Retail store escalations
• Other customer communication platforms
• Understand customer concerns and provide accurate, relevant and timely resolutions.
• Handle queries related to:
• Product availability

Who can apply

• Act as a strong ambassador of the Skechers brand during every customer interaction.
• Deliver a consistent customer experience aligned with Skechers' brand values and service standards.
• Demonstrate empathy, patience and ownership when handling customer concerns.
• Understand customer needs and provide solutions rather than simply responding to queries.
• Ensure communication is professional, clear and aligned with approved company policies.
• 7. Cross-functional Coordination

About Skechers

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