Service Planner - Guwahati

About this role

Not quite right? These jobs in Guwahati match the same skills — apply to a few to improve your chances.

Technical Support Executive

Highway Delite

In OfficeGuwahati

Apply

Fresher Librarian

The Blue Ladder Trust

In OfficeGuwahati

Apply

Fresher Counselling Officer

Piramal Swasthya

In OfficeGuwahati

Apply

Campus Manager

Techyroars Private Limited

In OfficeGuwahati

Apply

Skills you'll use

What you'll do

• The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders
• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure On-Time delivery

Who can apply

• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution
• Ensure leave planning and service continuity without disruption

About Rentokil Initial

Searching for “Rentokil Initial jobs” or “jobs at Rentokil Initial”? You’re in the right place.