ServiceNow ITOM Developer

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Skills you'll use

What you'll do

• Implement and enhance ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, and CMDB Health.
• Configure and maintain MID Servers, credentials, and discovery schedules across on‑prem, cloud, and hybrid environments.
• Design CMDB data models, CI classes, relationships, identification and reconciliation rules, and governance processes.
• Develop platform configurations and customizations using Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Build and support integrations using REST/SOAP APIs, IntegrationHub, and custom spokes.
• Create dashboards and reports to track ITOM KPIs such as coverage, CI health, event reduction, and MTTR.
• Provide L2/L3 production support, perform root‑cause analysis, and implement preventive fixes.
• Follow SDLC best practices including Update Sets, source control, testing, and release/change management.
• Collaborate with architects, process owners, and platform teams to align ITOM solutions with enterprise roadmaps.
• Create technical documentation, runbooks, and knowledge articles.

Who can apply

• Experience Level: 6-9 years of ServiceNow development experience with strong ITOM focus.
• Education Level: Bachelor’s degree in Engineering, Computer Science, or related discipline.
• Hands‑on expertise in ServiceNow ITOM modules: Discovery, Service Mapping, CMDB / CMDB Health.
• Strong scripting skills in JavaScript and Glide APIs.
• Solid understanding of CMDB concepts, CI lifecycle, relationships, and data governance.
• Experience working with ServiceNow SDLC practices including Update Sets, instance management, and release processes.
• Ability to troubleshoot complex issues and optimize existing implementations for performance and maintainability.
• Experience with MID Server configuration and troubleshooting.
• Understanding of ITIL processes such as Incident, Problem, and Change Management.
• Experience integrating monitoring tools such as Dynatrace, AppDynamics, SolarWinds, Splunk, or similar.

About Prudential

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