Pine Labs

Software Support Engineer

Job · Full-timeIn OfficeGuwahati, Assam0–2 years31K/mo1 openingImmediate / as per notice period

About this role

Pine Labs is hiring a Software Support Engineer in Guwahati. This is a full-time, permanent role with real ownership from the first quarter — you will be given work that ships, reviewed by people who know the craft, and the context to understand why it matters. About the role The Software Support…

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Skills you'll use

TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling

What you'll do

Diagnose and resolve customer-reported product issues
Reproduce problems and escalate with evidence attached
Write and maintain troubleshooting documentation
Track recurring issues and push for permanent fixes
Keep customers informed with accurate status
Flag risks and blockers early rather than at the deadline
Keep your tracker and status honest, including when something has slipped

Who can apply

B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
Working knowledge of Troubleshooting, SQL, Log Analysis
Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
Attention to detail, ownership and the discipline to document your work
Based in Guwahati, Assam or willing to relocate

Perks & benefits

Employee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)Learning and certification budgetPaid leave, casual leave and public holidays

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume screening and profile shortlisting by the talent acquisition team
2Technical or practical round based on the day-to-day work of the role
3HR discussion — compensation, notice period, joining date and offer roll-out

About Pine Labs

Pine Labs operates in the fintech & payments sector and runs an active team in Guwahati. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company does Pine…

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