Paytm

Program Manager - Assistant Manager - Lending Collection

Job · Full-timeIn OfficeNoida3-5 years1 opening

About this role

Paytm is hiring for Program Manager - Assistant Manager - Lending Collection in Noida. This opening was published by Paytm on their official careers board (Lever) on 25 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Paytm • Role: Program Manager - Assistant Manager…

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Skills you'll use

SQLJIRAAgileScrumFigmaProject ManagementProduct ManagementCommunicationCRMLLMGenerative AI

What you'll do

1. Business Requirement & Problem Discovery
Work closely with Business and Collections stakeholders to identify operational pain points, automation opportunities, and AI use cases.
Conduct requirement-gathering workshops and translate business needs into clear, actionable requirements.
Challenge requirements where necessary and bring structure to ambiguous problem statements.
Understand lending collections journeys, customer touchpoints, workflows, operational processes, and relevant business metrics.
2. BRD, Workflow & Solution Documentation
Create and maintain detailed BRDs, functional requirements, user stories, process flows, workflows, and solution documentation.
Define end-to-end process journeys, including inputs, outputs, decisioning logic, exceptions, dependencies, and integrations.
Convert business requirements into granular user stories with clear acceptance criteria.
Ensure documentation remains aligned with the evolving product and technology solution.

Who can apply

Work closely with Business and Collections stakeholders to identify operational pain points, automation opportunities, and AI use cases.
Conduct requirement-gathering workshops and translate business needs into clear, actionable requirements.
Challenge requirements where necessary and bring structure to ambiguous problem statements.
Understand lending collections journeys, customer touchpoints, workflows, operational processes, and relevant business metrics.
2. BRD, Workflow & Solution Documentation
Create and maintain detailed BRDs, functional requirements, user stories, process flows, workflows, and solution documentation.
Define end-to-end process journeys, including inputs, outputs, decisioning logic, exceptions, dependencies, and integrations.
Convert business requirements into granular user stories with clear acceptance criteria.
Ensure documentation remains aligned with the evolving product and technology solution.
3. AI & Automation Program Management

Perks & benefits

1. A collaborative output driven program that brings cohesiveness across businesses through technology2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and managerCompensation : If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

About Paytm

About Paytm • Send money with UPI using any bank account. Recharge mobile and pay bills. Paytm - India’s largest digital payment app makes it secure and seamless to pay using UPI, make bill payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India. Pay Using Paytm UPI with…

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