Senior ServiceNow Engineer

About this role

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Skills you'll use

What you'll do

• · ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.
• · Strong knowledge and experience across ServiceNow product and process areas; HRSD, HAM, SAM,CMDB and ITSM preferred.
• · Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
• · Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
• · Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting, development & Integration.
• · Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.
• · Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
• · Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
• · Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
• · Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.

Who can apply

• · Bachelor's degree in Computer Science, Information Technology, or a related field. 6 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD/ HAM /Now Assist Virtual Agent/ITSM/CMDB product expertise (Minimum 6 years of experience in ServiceNow Development for any 2 modules except ITSM).
• · In-depth knowledge of ITIL processes and best practices for IT Service Management.
• Developed and ran ATF test cases to verify functionality and ensure overall system stability.
• · Strong analytical and problem-solving skills to design effective ServiceNow solutions.
• · Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
• · Excellent organizational and time management skills to handle multiple projects simultaneously.
• · ServiceNow mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable.
• · Understanding of Agile development methodologies is a plus.
• Morningstar is an equal opportunity employer.
• Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week.

About Morningstar

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