Assistant Area Manager - Customer Care

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Skills you'll use

What you'll do

• Responsibilities & Key Deliverables
• Customer Centric Role
• Quality Product installation
• Tractor Service within Timeline & Quality .
• Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
• Product complaints resolution with feedback to Plant HO. thru Field Technical reports.
• Ensure Retention of Customers – Under warranty as well as Post warranty.
• Conducting field service activities for customers.
• Ensure CSI amongst top in the industry.
• Warranty control, audit & dispute handling.

Who can apply

• Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
• General Experience
• 4-7 years of Experience
• Critical Experience
• System Generated Core Skills
• Communication Skills
• Customer Sensitivity
• Customer Relationship Management (CRM)
• Customer Support
• Manpower Management

About Mahindra Group

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