Lead Logistics Error Handling Specialist
About this role
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Skills you'll use
What you'll do
- The role is responsible for ensuring the smooth execution of Lead Logistics operations by monitoring and resolving operational exceptions, system-generated errors, and workflow issues across supply chain platforms. The role partners with cross-functional stakeholders to drive operational excellence, improve process efficiency, maintain compliance with service level agreements (SLAs), and support continuous improvement through automation and standardization initiatives.
Who can apply
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Information Technology, or a related discipline.
- 2–5 years of experience in Supply Chain Management, Lead Logistics, Customer Delivery, Shared Services, or Operational Error Management.
- Hands-on experience working with ERP and Supply Chain platforms such as SAP, FACT, SCP, MODS, Athena, or similar enterprise applications.
- Strong understanding of Supply Chain Management, Lead Logistics processes, Sales Order and Purchase Order lifecycles, workflow management, and exception handling.
- Working knowledge of IDOC processing, integration error management, Root Cause Analysis (RCA), and continuous improvement methodologies.
- Advanced proficiency in Microsoft Excel, reporting, and data analysis, with the ability to derive actionable business insights.
- Excellent analytical and problem-solving skills, with the ability to prioritize multiple activities in a fast-paced operational environment.
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across Business, Technology, Product, and Customer Experience teams.
- Demonstrated ability to deliver high-quality results while meeting SLA targets, maintaining process accuracy, and driving operational excellence through automation and standardization initiatives.
Perks & benefits
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