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Kotak Mahindra Bank logo — Kotak Mahindra Bank Customer Insights & CRM Analytics Intern at Kotak Mahindra Bank
Kotak Mahindra Bank

Customer Insights & CRM Analytics Intern

InternshipHybridDelhi, Delhi6 months16K/mo9 openingsImmediate / Rolling
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About this internship

Join Kotak Mahindra Bank in Delhi as a Customer Insights & CRM Analytics Intern. This entry-level internship is designed for students and recent graduates who learn best by building, shipping and getting real feedback on customer analytics and segmentation work. About the role As a Customer…

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Skills you'll use

SQLCustomer Segmentation (RFM)Churn & Retention AnalysisExcelCRM Data (Salesforce / Zoho)Cohort AnalysisPower BISurvey AnalysisCustomer Lifetime Value (CLV)Insight Presentation

What you'll do

  • Work on segmenting customers, measuring retention and explaining why people churn alongside the core team
  • Apply SQL, Customer Segmentation (RFM), Churn & Retention Analysis, Excel to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Sc (Statistics / Economics), B.E./B.Tech or B.Com
  • Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of SQL, Customer Segmentation (RFM), Churn & Retention Analysis (or a genuine willingness to learn them)
  • Exposure to Excel, CRM Data (Salesforce / Zoho), Cohort Analysis is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Delhi, Delhi or willing to work from there for the internship period

Perks & benefits

Flexible working hoursNetworking with senior professionalsInternship CertificateLetter of RecommendationMentorship from a named mentor

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Online aptitude / domain assessment
  3. 3Technical interview on fundamentals and your projects
  4. 4HR discussion — stipend, start date, expectations and offer

About Kotak Mahindra Bank

Kotak Mahindra Bank operates in the banking sector and has an active presence in Delhi. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a distance. The…
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