MyInternships.in
Infibeam Avenues logo — Infibeam Avenues Software Support Engineer at Infibeam Avenues
Infibeam Avenues

Software Support Engineer

Job · Full-timeHybridPune, Maharashtra0–2 years35K/mo3 openingsImmediate / as per notice period
Apply NowApply on Company Website ↗

About this role

Start your career in product support engineering at Infibeam Avenues as a Software Support Engineer in Pune. This is a full-time position with a structured first ninety days, a named mentor, and genuine responsibility once you are through it. About the role This Software Support Engineer position…

Similar jobs hiring now

Not quite right? These jobs in Pune, Maharashtra match the same skills — apply to a few to improve your chances.

Skills you'll use

TroubleshootingSQLLog AnalysisREST APIsTicketing SystemsLinux BasicsCustomer CommunicationRoot Cause AnalysisDocumentationEscalation Handling

What you'll do

  • Diagnose and resolve customer-reported product issues
  • Reproduce problems and escalate with evidence attached
  • Write and maintain troubleshooting documentation
  • Track recurring issues and push for permanent fixes
  • Keep customers informed with accurate status
  • Flag risks and blockers early rather than at the deadline
  • Keep your tracker and status honest, including when something has slipped

Who can apply

  • B.E./B.Tech (CSE/IT/ECE), BCA/MCA or B.Sc/M.Sc (Computer Science / IT) from a recognised university
  • 0–2 years of relevant experience — internships, academic projects and personal work all count, and 2026 graduates are welcome
  • Working knowledge of Troubleshooting, SQL, Log Analysis
  • Comfort with log search, a ticketing system and SQL, and the ability to pick up an unfamiliar tool without waiting to be taught it
  • The judgement to know when a problem is yours to solve and when it needs escalating — and to escalate with the relevant detail attached.
  • Attention to detail, ownership and the discipline to document your work
  • Based in Pune, Maharashtra or willing to relocate

Perks & benefits

Internal knowledge sessions and access to senior reviewersClear, written progression criteria rather than an annual surpriseEmployee referral and performance bonus schemesTeam offsites and regular in-person timeSupport for internal mobility across teamsFixed monthly salary, paid on timeStructured onboarding with a named mentor for the first 90 daysHealth insurance cover for you (and family cover on confirmation)

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Resume screening and profile shortlisting by the talent acquisition team
  2. 2Technical or practical round based on the day-to-day work of the role
  3. 3Take-home exercise or live problem-solving discussion
  4. 4HR discussion — compensation, notice period, joining date and offer roll-out

About Infibeam Avenues

Infibeam Avenues operates in the fintech & payments sector and runs an active team in Pune. It is a working employer with real customers and real deadlines — the role advertised here exists because there is work that needs doing, not to fill a headcount plan. Industry and what the company…
Visit Infibeam Avenues’s official website ↗
Apply Now Find jobs at Infibeam Avenues

Searching for “Infibeam Avenues jobs” or “jobs at Infibeam Avenues”? You’re in the right place.

Sponsored — Deals for Professionals

Sponsored

Similar Jobs

Hand-picked roles that match this job's skills

Sponsored — Deals for Professionals

Sponsored

Similar Jobs Based on Your Skills

Recently Posted Jobs in Pune, Maharashtra

Fresh jobs posted in Pune, Maharashtra — apply early

Ready to apply for Software Support Engineer?

Free to apply · takes under 2 minutes · Infibeam Avenues reviews on a rolling basis.

Apply Now