Team Member - Retreat Services - Six Senses Vana

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Skills you'll use

What you'll do

• As Front Office Team Member, I will assume full responsibility for the efficient operation in the following:
• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Knowledge of room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in-room amenities.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Who can apply

• To execute the position of Front Office - Team Assistant, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels with proven results and includes the following:
• High school diploma or equivalent and at least 1-year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.
• Fluent in English.
• The above is intended to provide an overview of the role and responsibilities of a Front Office Team Member at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
• Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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