Genpact

Sr. Associate - Customer Care - Collections 5B

Job · Full-timeIn OfficeNoida3-5 years1 opening

About this role

Genpact is hiring for Sr. Associate - Customer Care - Collections 5B in Noida. This opening was published by Genpact on their official careers board (Workday) on 9 September 2026 and was confirmed live on 14 September 2026. Job details • Company: Genpact • Role: Sr. Associate - Customer Care…

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Skills you'll use

CommunicationCRMCustomer ServiceSupply Chain

What you'll do

Debt Collection & Communication
Reach out to customers with overdue accounts using phone, email, and letters to initiate collections.
Negotiate repayment terms and settlements in accordance with company policies.
2. Account Monitoring & Reconciliation
Monitor accounts for overdue payments, delayed settlements, credit irregularities, or unapplied items.
Reconcile account balances with customers and address unapplied credits.
3. Record-Keeping & Reporting
Maintain detailed and accurate records of all customer communication and payment commitments.
Log outcomes of collection efforts and follow-ups in CRM or collections systems.
Prepare and submit regular collection activity reports for management review.

Who can apply

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing
Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources
Account Maintenance, Banking Capital Markets, Cash Application, Credit Underwriting, Loan Servicing, Personal Banking, Retail Banking, Wealth Management
English (Required)
Language Proficiency -
Additional Job Location -

Perks & benefits

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

About Genpact

Sr. Associate - Customer Care - Collections Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first…

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