Senior Engineering Manager, AI Agents

About this role

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Skills you'll use

What you'll do

• The Senior Engineering Manager, AI Agents will lead the development and delivery of Five9’s AI Agent software platform, which provides customers with fully autonomous self-service agents for customer support, sales, and services use cases in the contact center. This is one of the hottest areas of application for AI Agent technology!
• This role is responsible for building and managing a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems used in real-time customer conversations.
• You will be responsible for hiring and developing engineers, improving engineering processes, and enabling strong execution across the software development lifecycle. While this is a management role rather than an individual contributor position, the ideal candidate will bring strong technical credibility with engineers and guide architecture discussions, technical decisions, and engineering best practices.
• You will collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform while fostering a culture of operational excellence, ownership, and customer empathy.
• You will make use of AI coding assistants, specifically Claude Code, to produce code as well as work with the team using these tools.

Who can apply

• 1+ years of Experience in software development for GenAI platforms for Customer Support/Customer Experience is REQUIRED
• 5+ years of software development experience, ideally in Java
• 5+ years of experience in enterprise SaaS software development
• 10+ years of software development experience
• Bachelors or advanced degree in computer science, computer engineering or similar
• Experience using Claude Code for software development
• Technical Skills
• Core Software Engineering
• Expert-level proficiency in Java and JVM-based frameworks. Nice to Have: Spring Boot,
• Strong understanding of object-oriented design, design patterns, clean code, refactoring, and code quality best practices.

About Five9

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