Representative- Fulfillment Services I IND

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Skills you'll use

What you'll do

• Interpret basic contractual requirements into actionable work streams.
• Be the liaison between all relevant parties (External Customer, Customer Agents or 3rd Parties, and Internal FS teams) for the purpose of ensuring that sales orders and agreements are fulfilled accurately, while providing highest levels of customer service
• Work with technical, sales, procurement, order execution and other teams as necessary for the purpose of reviewing schedules, identifying, preventing and/or resolving issues with fulfilling sales orders on time and under budget all while meeting the contract deliverables.
• Regularly recall, summarize, and communicate vital data to project teams proactively.
• Establish regular working rhythms to encourage proactive communication and information flow with External Customers, related to project fulfillment. Independently organize, arrange, and execute successful meetings of relevant and timely communication. When necessary, this may include travel to customers, vendors, and First Solar locations for those meetings and to carry out assignments.
• Maintain proactively up to date contractual records and documentation such as receipt and control of all contract correspondence, customer contact information, contractual changes, status reports and other documents for all projects.
• Work with project team members to update schedules to accommodate changes in project plans.
• Work with internally relevant teams in order to support their work related to period end closing cycles to ensure maintenance of optimal product delivery timing to support customer contracts, while following all contractual obligations and compliance procedures (customer interface, documentation preparation, etc.) as well as, SOx reporting, quarter and annual close processes, and other support as requested.
• Evaluate and propose successful customer outcomes while demonstrating an understanding of financial impact on projects assigned in order to maintain cost & risk vs. reward balance.
• Throughout day-to-day performance of duties, adhere and document adherence to all corporate and compliance related policies (Scope of Authority, SOx, etc.)

Who can apply

• B.A. degree in Business, Technical or Legal related field preferred but not essential with equivalent work experience
• Relevant work experience over years in direct contract fulfillment in a customer account management environment or contractual fulfillment.
• At least 1 year of ERP experience within the order-to-cash process (SAP experience, Sales and Distribution (SD) / Logistic Execution (LE) strongly preferred)
• Knowledge of English speaking skills (working language)

About First Solar India

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