Associate-Back Office-Customer Service

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Skills you'll use

What you'll do

• Participate in training to develop knowledge in all systems
• Integrate procedural changes into daily routine
• Achieve individual productivity and quality goals
• Support other team members in meeting service expectations
• Aid in the training of others, as needed
• Provide quality review to ensure accuracy
• Adhere to Company Policies and Procedures
• Stay current with system and procedural changes to bill entry process.
• Identi fy trends with bill entry errors and bring to management att enti on.
• Understanding of transportati on operati ons, freight fl ow, terms.

About EXL

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