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EXL

Assistant Manager

Job · Full-timeIn OfficePune5-6 years1 opening
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About this role

EXL is hiring for Assistant Manager in Pune. This opening was published by EXL on their official careers board (Oracle Recruiting) on 11 September 2026 and was confirmed live on 14 September 2026. Job details • Company: EXL • Role: Assistant Manager • Location: Pune (as listed: Pune, Maharashtra…

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What you'll do

  • Lead, motivate, and develop a team of Web Messaging Advisors to achieve business objectives.
  • Drive performance against key operational metrics, including Productivity, Quality, Customer Satisfaction (CSAT), FRT, and Compliance measures.
  • Conduct regular coaching sessions, feedback discussions, and performance reviews to support advisor development.
  • Manage attendance, schedule adherence, and workforce optimization within the team.
  • Handle customer escalations and collaborate with stakeholders to ensure timely resolution.
  • Analyze performance trends and implement action plans to address gaps and improve results.
  • Ensure adherence to company policies, procedures, and regulatory requirements.
  • Foster a positive team culture focused on engagement, accountability, and continuous improvement.

About EXL

We are inviting applications for the position of Assistant Manager- Web Messaging. This is an excellent opportunity for individuals who are passionate about people management, operational excellence, customer experience, and driving team performance. Key Responsibilities: • Lead, motivate, and…
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