DHL Group

Customer Service Agent

Job · Full-timeIn OfficeChennai3-5 years1 opening

About this role

DHL Group is hiring for Customer Service Agent in Chennai. This opening was published by DHL Group on their official careers board (phenom) on 28 August 2026 and was confirmed live on 14 September 2026. Job details • Company: DHL Group • Role: Customer Service Agent • Location: Chennai (as listed…

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Skills you'll use

SalesforceHubSpotCommunicationCRMCustomer ServiceSupply ChainLogistics

What you'll do

Customer Support
Respond to customer inquiries via email in a timely and professional manner.
Resolve customer issues related to shipments
Escalate complex issues to appropriate departments when necessary.
Maintain high customer satisfaction scores and response time metrics.
Global Communication
Utilize translation tools to communicate effectively with customers
Ensure accurate translation and cultural sensitivity in all communications
Handle customer correspondence with appropriate tone and context
Documentation & CRM Management

Who can apply

Minimum Preferred: Bachelor's degree
Technical Skills
Proficiency with CRM software (Salesforce, HubSpot, or similar platforms)
Experience with translation tools (Google Translate, DeepL, or professional translation software)
Strong computer skills including Microsoft Office Suite or Google Workspace
Email management systems and ticketing platforms
Core Competencies
Written Communication: Excellent written English with proper grammar and professional tone
Problem-Solving: Ability to analyze customer issues and provide effective solutions
Attention to Detail: Accuracy in documentation and data entry

Perks & benefits

Annual Leave: 42 days off apart from Public / National Holidays.Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.

About DHL Group

Position Overview DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges…

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