Customer Support Executive Intern

About this internship

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Skills you'll use

What you'll do

• Respond to customer queries across channels
• Resolve issues and escalate where needed
• Maintain accurate records in the CRM
• Track satisfaction and follow up proactively
• Coordinate with internal teams to solve problems
• Document work clearly and act on feedback

Who can apply

• Pursuing or recently completed a relevant degree/diploma
• Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
• Strong communication skills and a proactive attitude
• Ability to work in a team and meet deadlines
• Based in or open to working from Bicholim, Goa

Perks & benefits

Interview & selection process

4 rounds — typical selection flow for this role:

1. 1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2. 2Round 2 — Aptitude / Skills Assessment: a short test or task covering operations fundamentals and basic Communication.
3. 3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Communication, CRM, Problem Solving) and a case or exercise.
4. 4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About DHL Express India

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