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DCB Bank

Customer Experience Internship

InternshipIn OfficeGandhinagar, Gujarat2 months20K/mo11 openingsImmediate / Rolling

About this internship

DCB Bank is hiring a Customer Experience Internship in Gandhinagar — a hands-on, mentor-led internship built for students and 2026 freshers who want real exposure to customer success rather than a certificate-only programme. About the role As a Customer Experience Internship at DCB Bank, your core…

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Skills you'll use

Customer SuccessCRM ToolsAccount ManagementOnboarding & TrainingExcelProduct KnowledgeEscalation HandlingChurn AnalysisCommunicationReporting

What you'll do

  • Work on keeping customers getting value from the product, and spotting churn risk before renewal week alongside the core team
  • Apply Customer Success, CRM Tools, Account Management, Onboarding & Training to live, production-facing problems
  • Document your work clearly for reviewers and stakeholders
  • Participate in reviews and act on the feedback you receive
  • Collaborate across engineering, product, design or business as required
  • Follow the team's quality, testing and documentation standards

Who can apply

  • Pursuing or recently completed BBA/MBA, B.Com, B.E./B.Tech (any branch), BCA or B.A. (Economics)
  • Graduating batch 2025, 2026 or 2027 — final-year students and recent graduates welcome
  • 60% / 6.0 CGPA and above preferred; strong project work is considered alongside academics
  • Working knowledge of Customer Success, CRM Tools, Account Management (or a genuine willingness to learn them)
  • Exposure to Onboarding & Training, Excel, Product Knowledge is an advantage
  • Clear written and verbal communication in English, and care with detail in your work
  • No prior work experience required — this is a fresher-friendly internship
  • Based in Gandhinagar, Gujarat or willing to work from there for the internship period

Perks & benefits

Internship CertificateLetter of RecommendationMentorship from a named mentorLive project experienceExposure to professional tools and workflowsDirect access to the team that owns the data you work on

Interview & selection process

4 rounds — typical selection flow for this role:

  1. 1Application screening & resume shortlisting by the talent team
  2. 2Practical assignment or case study with a short walkthrough
  3. 3Discussion with the hiring manager on the role and your fit
  4. 4HR discussion — stipend, start date, expectations and offer

About DCB Bank

DCB Bank operates in the banking & financial services sector and has an active presence in Gandhinagar. Interns here are put on real work from the start, because the team's view is that the fastest way to learn a craft is to practise it under people who already do it well — not to watch it from a…
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