Senior Security Engineer, SailPoint ISC

About this role

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Skills you'll use

What you'll do

• Responsibilities
• Provide L2 and L3 operational support for SailPoint Identity Security Cloud (ISC).
• Troubleshoot and resolve complex incidents, service requests, and platform-related issues.
• Perform configuration updates, connector management, workflows, transforms, rules, and lifecycle event troubleshooting.
• Support application onboarding, provisioning, access requests, certifications, and identity lifecycle management.
• Collaborate with engineering and development teams to resolve product and integration issues.
• Engage directly with customers, lead technical discussions, and provide regular service updates.
• Create service improvements, automation plans, and knowledge management activities.
• Participate in root cause analysis (RCA), problem management, and implementation of preventive measures.

Who can apply

• 5+ years of overall experience in Identity and Access Management (IAM) / Identity Governance and Administration (IGA).
• Minimum 3 years of hands-on experience with SailPoint Identity Security Cloud (ISC).
• Hands-on experience in SailPoint ISC operations, administration, and managed services.
• Experience supporting L2/L3 incidents in an enterprise IAM/IGA environment.
• In-depth knowledge of ISC modules, including Identity Lifecycle Management, Access Requests, Access Certifications, Provisioning, Roles, Policies, Workflows, Transforms, Rules, and Application Integrations.
• Experience troubleshooting connectors, REST APIs, identity synchronisation, aggregation, provisioning, and lifecycle-related issues.
• Experience with application onboarding, connector configuration, and integration best practices.
• Experience working in a Managed Services environment supporting global customers.
• SailPoint Identity Security Cloud (ISC) certification is an added advantage.
• This is a hybrid remote/in-office role.

Perks & benefits

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