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Zoomin logo — Zoomin Customer Experience Intern at Zoomin at Zoomin
Zoomin

Customer Experience Intern at Zoomin

InternshipIn OfficeMumbai, Maharashtra2 months22K/mo2 openingsImmediate
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About this internship

Zoomin is hiring a Customer Experience Intern in Mumbai. Zoomin is personalised photo-products and gifting company, and this internship puts you inside a working gifting and personalisation team — not on the sidelines of one. India's fashion and lifestyle economy is one of the country's largest…

Skills you'll use

Customer SupportTicketing ToolsOrder TrackingEscalation HandlingCommunicationCRM ToolsMS ExcelProcess DocumentationEmpathyProblem Solving

What you'll do

  • Support day-to-day operations work on live Zoomin projects in Mumbai
  • Apply Customer Support, Ticketing Tools, Order Tracking to real briefs with mentor review
  • Maintain accurate trackers, specifications and documentation
  • Research market, competitor and customer inputs and present findings
  • Coordinate with design, sourcing, quality, marketing and retail teams

Who can apply

  • Working familiarity with Customer Support, Ticketing Tools, Order Tracking, Escalation Handling
  • Open to students in their final years and recent graduates
  • Genuine interest in the gifting and personalisation industry
  • Strong attention to detail — measurements, colours, costs and specs must be right
  • Clear written and spoken communication, and the discipline to document work

Perks & benefits

Certificate of CompletionLetter of RecommendationMentorship from industry professionalsPortfolio-grade project workPre-placement Offer (performance based)

About Zoomin

About Zoomin Zoomin is personalised photo-products and gifting company. It operates in India's fashion and lifestyle economy — a sector that employs millions of people across design studios, manufacturing units, laboratories, warehouses and retail floors, and one of the few industries where craft…
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