Systems Engineer - Networking

About this role

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Skills you'll use

What you'll do

• This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.
• The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.
• The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences
• Provide customer perspective cross functionally across internal teams, including Executive level.
• Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.
• The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth.
• Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.
• The ideal candidate must be able to excel in a fast-paced environment, to manage multiple customer issues/projects simultaneously, provide quick yet thorough responses and meet aggressive deadlines.
• Focusing on our Revenue Edge portfolio, this position will be working with our Cloud and Cloud-Connected Wi-Fi Premises equipment.
• Working with cutting edge hardware and software by supporting our Early Adopter customers for new products and services.

Who can apply

• We are seeking an extremely self-motivated, autonomous individual with a proven track record in providing a high level of technical support.
• 5+ years of technical support and/or escalation support experience, with background in Networking or Software Applications
• Strong troubleshooting and problem-solving skills are a must
• Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement.
• This role requires an engineer who is relentlessly customer-centric, a problem-solver, and a strong collaborator.
• Strong cultural fit, valuing teamwork, shared success while constantly striving to better yourself for the collective impact to the team.
• Exceptional oral & written communications skills, with ability to be concise and effective.
• Measured and mature presentation skills suitable for Executive level conversations.
• Strong interpersonal skills are crucial, including self-awareness and relationship building/maintenance.
• Strong technical account management, customer service and project management skills.

About Calix

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