MGR (SERVICE ANALYTICS & DIGITIZATION - PB)

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Skills you'll use

What you'll do

• Job Title: Manager – Service Planning & Digitization
• Department: Bajaj Auto Ltd - Probiking Department
• Location: Head Office
• Position Objective
• To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.

Who can apply

• Deep understanding of premium or lifestyle segment customer expectations.
• Strong data analysis, insight generation, and reporting skills.
• Proficiency in digital tools, app-based service processes, and customer experience analytics.
• Experience in preparing Business Requirement Documents (BRD) for IT system enhancements.
• Ability to translate customer feedback into actionable improvement projects.
• Excellent communication and presentation skills, with strong command over PowerPoint and reporting formats.
• Cross-functional collaboration and stakeholder management capability.
• Strategic thinker with a passion for innovation and continuous improvement.

About Bajaj Auto

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