Atomicwork Inc

Customer Success Manager (Bangalore, India)

Job · Full-timeIn OfficeBengaluruEntry level / 0-2 years1 opening

About this role

Atomicwork Inc is hiring for Customer Success Manager (Bangalore, India) in Bengaluru. This opening was published by Atomicwork Inc on their official greenhouse careers board on 10 October 2024 and was verified as still open on 17 September 2026. About the role Atomicwork is on a mission to…

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Skills you'll use

CommunicationRecruitmentProject ManagementOnboardingCompensationPresentation

What you'll do

Be the primary post-sales point of contact for assigned customers. This role will collaborate closely with the sales account executive, the solution consultant, and the implementation consultant to form a team that supports customers through the entire customer lifecycle, including adoption, renewal, and expansion.
Map customer processes to Atomicwork capabilities & data model
Manage customer onboarding supported by the implementation consultant and partner with other internal team members as needed to ensure time to value goals are achieved
Monitor key customer success metrics to ensure that Atomicwork is driving results and helping customers achieve their goals
Provide proactive guidance to critical users, encourage adoption, and assist in education on product updates
Develop an ongoing relationship with executive sponsors and champions at customers and become their advocate internally at Atomicwork
Gather product feedback, conveying this to Product teams
Identify opportunities for customers to act as Atomicwork industry advocates (e.g., testimonials, case studies)
Help foster a company-wide culture of Customer Success
Travel to visit clients on-site as needed (especially during the onboarding process) to provide support, build relationships with key users, and develop expansion strategies with your accounts

Perks & benefits

We are big on benefits that make sense to you and your family.Fantastic team —the #1 reason why everybody joins us. ‍Hybrid work — balance between working from the office and home.Convenient offices — well-located offices spread over five different cities. ‍Paid time off — Unlimited sick leaves and 15 days off every year.Health insurance — comprehensive health coverage upto 75% premium covered. ‍‍Flexible allowances — with hassle-free reimbursements across spends. ‍‍Annual outings — for everyone to have fun together.

About Atomicwork Inc

About Atomicwork Inc • Atomicwork is the Al-native ITSM and ESM platform, run by AI Coworkers and governed by your IT team. Better service for faster business at lower cost. Delightful employee support, in the flow of work. Whether it's password resets, software access requests, or…

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