Support Engineer III, Music Client Quality

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Skills you'll use

What you'll do

• -Play a lead role in on-boarding the technical and operational tasks from Engineering team to Support team.
• -Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
• -Work on operations and maintenance driven coding projects, primarily in Java, Perl, or shell scripts, and AWS technologies.
• -Software deployment support in staging and production environments.
• -Develop tools to aid operations and maintenance.
• -System and Support status reporting.
• -Ownership of two or more Digital products or components.
• -Customer notification and workflow coordination and follow-up to maintain service level agreements.

Who can apply

• - 2+ years of software development, or 2+ years of technical support experience
• - Experience troubleshooting and debugging technical systems
• - Experience in Unix
• - Experience scripting in modern program languages

About Amazon

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