Manager, Program Management, Audits and Insights Team

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Skills you'll use

What you'll do

• Key job responsibilities
• New Audit Program Onboarding: Lead the end-to-end onboarding of new audit programs for policies impacting buyers/sellers, including managing launches for new sub-policies, reason codes, marketplaces, and products. Establish guiding tenets and strategy for audits aligned with improving buyer and seller experience.
• Challenging Status Quo of Existing Audits: Evaluate legacy audits (older than a year) that do not provide desired outcomes in defect identification or insights generation; finalize program continuity or sunset decisions to allocate HC for high-impact programs.
• Cross-Team Collaboration: Collaborate with AIT cross-functional teams (Analytics, Tools, WFM, Insights, QA, KMO, Operations) and external product, policy, and governance program owners to drive strategic audit changes and new program launches.
• RACI Framework Ownership: Drive the structured RACI framework (Responsible, Accountable, Consulted, Informed) and comprehensive program charter through a three-gate structure: SIM Intake Evaluation & Approval → Pre-Launch/Onboarding Readiness & Pilot Audits → Program Launch.
• Team Leadership: Lead and manage a team of program managers, taking ownership of deliverables and final outcomes of program management excellence.
• Goal Delivery: Drive key PCMO metrics including Audit Defect %, Strategic Seller Enforcement Audit Coverage %, and NDT reduction.
• Stakeholder Management: Communicate across business teams as POC on audit findings and remediation.

Who can apply

• - 5+ years of working cross functionally with tech and non-tech teams experience
• - 5+ years of team management experience
• - 5+ years of cross functional project delivery experience
• - 5+ years of program or project management experience
• - Experience defining program requirements and using data and metrics to determine improvements
• - Bachelor's degree in Technology, Business Administration, Finance, Accounting, or a related field; Master's degree preferred
• - Professional certification such as PMP, CIA, or CISA is highly desirable
• - 7+ years of experience in program management, preferably in audit or risk management roles
• - Excellent analytical and problem-solving skills

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