Accor (Novotel Goa)

Customer Support Executive Intern

InternshipHybridColvale, Goa, India3 months8K/mo3 openingsImmediate / Rolling

About this internship

Kickstart your career at Accor (Novotel Goa) in Colvale, Goa as a Customer Support Executive intern. This structured, guided internship lets you spend your time supporting customers and resolving queries, learning directly from industry practitioners and seeing how work is done inside a real…

Skills you'll use

CommunicationCRMProblem SolvingTicketing SystemsCustomer SupportEmpathyMS OfficeActive ListeningMultitaskingPatience

What you'll do

Respond to customer queries across channels
Resolve issues and escalate where needed
Maintain accurate records in the CRM
Track satisfaction and follow up proactively
Coordinate with internal teams to solve problems
Document work clearly and act on feedback

Who can apply

Pursuing or recently completed a relevant degree/diploma
Working knowledge of Communication, CRM, Problem Solving, Ticketing Systems
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Colvale, Goa

Perks & benefits

Internship CertificateLetter of RecommendationMentorshipReal Project ExperiencePre-Placement Offer (PPO)Flexible HoursPaid Stipend

Interview & selection process

4 rounds — typical selection flow for this role:

1Round 1 — Application & Resume Screening: apply through the verified link on this page; profiles are shortlisted on fundamentals, skills and fit for the Customer Support Executive role.
2Round 2 — Aptitude / Skills Assessment: a short test or task covering operations fundamentals and basic Communication.
3Round 3 — Technical / Task Interview: hands-on discussion of the required skills (Communication, CRM, Problem Solving) and a case or exercise.
4Round 4 — HR / Mentor Round: your learning mindset, availability, stipend and start date.

About Accor (Novotel Goa)

About Accor (Novotel Goa) Accor (Novotel Goa) is a well-established organisation in the Hospitality sector, known for professional standards, quality and a people-first culture. With operations and hiring connected to Goa, Accor (Novotel Goa) brings together experienced professionals who value…

Visit Accor (Novotel Goa)’s official website ↗

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