Umbra Films

Customer Success / Customer Support Intern

InternshipIn OfficeSurat6 months10K/mo1 openingImmediately (rolling)

About this internship

Join Umbra Films in Surat as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 6-month In Office internship you will contribute to actual Marketing / Advertising projects, learn how a professional team plans and…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Surat (In Office)
Able to commit to the full internship duration

Perks & benefits

Pre-Placement Offer (PPO) OpportunitySkill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of Recommendation

About Umbra Films

Umbra Films is a growing Marketing / Advertising company that runs part of its operations out of Surat. Working in the Marketing / Advertising sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where focused…

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