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Tata Consultancy Services logo — Tata Consultancy Services Customer Support Intern at Tata Consultancy Services at Tata Consultancy Services
Tata Consultancy Services

Customer Support Intern at Tata Consultancy Services

InternshipWork from HomeMumbai12 months25K/mo1 openingWithin 30 days
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About this internship

Tata Consultancy Services is hiring a Customer Support Intern in Mumbai for a 12-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the customer support team and work alongside people who…

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Skills you'll use

CommunicationCustomer ServiceCRMTicketing SystemsProblem SolvingEmail EtiquetteProduct KnowledgeDocumentationEmpathyEscalation Handling

What you'll do

  • Respond to customer queries across channels.
  • Log and track issues through to resolution.
  • Escalate complex cases with clear context.
  • Maintain help documentation and FAQs.
  • Document your work so the next person can pick it up

Who can apply

  • Education: pursuing or completed any Bachelor's or Master's degree
  • Graduation year: 2025, 2026 or 2027 batch
  • Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects)
  • Technical skills: working knowledge of Communication, Customer Service, CRM, Ticketing Systems
  • Soft skills: clear written communication, ownership, willingness to document work
  • Experience: none required — freshers welcome; prior projects or certifications are a plus

Perks & benefits

Certificate of CompletionLetter of RecommendationPre-Placement Offer (PPO) OpportunityFlexible Working HoursMentorship from Industry ExpertsFree Learning Resources & Certification SupportReal Project & Portfolio ExposureNetworking with ProfessionalsInternet Reimbursement

Interview & selection process

  1. 1The selection process for the Customer Support Intern role at Tata Consultancy Services is merit-based and typically runs over 4 stages: Round 1: Application & Resume Screening — apply through this page; profiles are shortlisted on fundamentals, projects and role fit. Round 2: Online Assessment — aptitude plus role-specific questions covering Communication, Customer Service, CRM. Round 3: Technical / Functional Interview — a discussion of your projects and practical scenarios covering Communication, Customer Service, CRM, Ticketing Systems, Problem Solving. Expect "how would you approach this?" rather than definitions. Round 4: HR Discussion — role expectations, stipend, start date, location and offer. Shortlisted candidates are contacted after applying. There are no charges at any stage of the process — Tata Consultancy Services never asks candidates for money.

About Tata Consultancy Services

About Tata Consultancy Services Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organisation and part of the Tata group. It is India's largest IT employer with delivery centres across Mumbai, Chennai, Bengaluru, Pune and Kolkata. Industry IT Services &…
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