Tanla Platforms

Customer Success / Customer Support Intern

InternshipIn OfficeHyderabad6 months8K/mo1 openingImmediately

About this internship

Tanla Platforms is hiring a Customer Success / Customer Support Intern for its Hyderabad office. This 6-month In Office internship sits within the Cloud communications (CPaaS) space and is built for students and recent graduates who want practical, hands-on experience in customer success & support…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Hyderabad (In Office)
Able to commit to the full internship duration

Perks & benefits

Certificate of CompletionLetter of RecommendationFlexible Work HoursMentorship from Industry ExpertsReal Project & Portfolio Exposure

About Tanla Platforms

Tanla Platforms is a Cloud communications (CPaaS) organisation with a presence in Hyderabad, one of India's foremost business and talent hubs. The company operates in the Cloud communications (CPaaS) space, serving customers with a focus on quality, reliability and steady growth. Like many strong…

Visit Tanla Platforms’s official website ↗

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