Steel Authority of India (SAIL)

Customer Success / Customer Support Intern

InternshipIn OfficeDelhi3 months18K/mo1 openingImmediately (rolling)

About this internship

Steel Authority of India (SAIL) has an open Customer Success / Customer Support Intern position in Delhi for freshers who are genuinely excited about customer success & support. This is a 3-month In Office internship in the Metals & Mining sector where you will learn by doing — taking ownership of…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Delhi (In Office)
Able to commit to the full internship duration

Perks & benefits

Skill-Development WorkshopsNetworking with ProfessionalsCertificate of CompletionLetter of RecommendationFlexible Work Hours

About Steel Authority of India (SAIL)

Steel Authority of India (SAIL) is a growing Metals & Mining company that runs part of its operations out of Delhi. Working in the Metals & Mining sector, the company has built its reputation on doing solid, dependable work and on developing the people who do it. It is the kind of place where…

Visit Steel Authority of India (SAIL)’s official website ↗

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