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Side logo — Side Trainee Technical Support Representative - Contract at Side
Side

Trainee Technical Support Representative - Contract

InternshipIn OfficeHyderabadFlexible duration1 opening
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About this internship

Side is hiring for Trainee Technical Support Representative - Contract in Hyderabad. This opening was published by Side on their official workable-search careers board on 15 April 2026 and was verified as still open on 26 August 2026. About the role Trainee Technical Support Representative Job…

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Skills you'll use

CommunicationCustomer Support

What you'll do

  • Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
  • Queries can be of a technical & non-technical nature.
  • Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Explain and guide customers through product features and functionalities.
  • Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
  • Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
  • Candidates with international customer support experience in voice, email and chat.
  • Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.

Who can apply

  • Candidate must have their own computer with Windows 8.1 or above.
  • Mandatory hi-speed broadband connection.
  • UPS/power backup solution if possible.
  • Outstation candidates should be willing to relocate to Hyderabad/Bangalore when work from office resumes.
  • Mandatory Skills:
  • Proficient with English and have good written & verbal communication skills.
  • Flexibility & availability for rotational shifts and week offs to cover hours of operations.
  • Must possess logical, reasoning, and problem-solving skills.

About Side

About Side Who we are Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over…
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