
Customer Support Intern
About this internship
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Skills you'll use
What you'll do
- Work on resolving real customer issues and fixing the reasons they recur alongside the core team
- Apply Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting, SLA & Escalation Management to live, production-facing problems
- Document your work clearly for reviewers and stakeholders
- Participate in reviews and act on the feedback you receive
- Collaborate across engineering, product, design or business as required
- Follow the team's quality, testing and documentation standards
Who can apply
- Pursuing or recently completed Any graduate — BBA, B.Com, B.A., BCA, B.Sc or B.E./B.Tech with strong communication — 2026 freshers & final-year students welcome
- Working knowledge of Ticketing Systems (Zendesk / Freshdesk), Written Communication, Issue Troubleshooting (or a genuine willingness to learn them)
- Strong fundamentals in your discipline and clear problem-solving ability
- Care with detail and the discipline to document your work
- Clear written and verbal communication in English
- Based in or willing to work from Surendranagar, Gujarat
Perks & benefits
Interview & selection process
2 rounds — typical selection flow for this role:
- 1Application screening & resume shortlisting by the talent team
- 2Practical assignment or case study with a short walkthrough
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