NovaPay Technologies

Customer Success / Customer Support Intern

InternshipHybridKolkata3 months20K/mo4 openingsImmediately

About this internship

Join NovaPay Technologies in Kolkata as a Customer Success / Customer Support Intern and get a real, mentor-led start to your career in customer success & support. Over this 3-month Hybrid internship you will contribute to actual FinTech projects, learn how a professional team plans and executes…

Skills you'll use

CommunicationCRMProblem SolvingEmail SupportMS OfficeProduct Knowledge

What you'll do

Respond to customer queries via chat, email and calls
Resolve issues and escalate where needed
Maintain customer records and notes in the CRM
Onboard and guide customers on the product
Gather feedback and share insights with the team
Track satisfaction and support metrics

Who can apply

Pursuing or recently completed a relevant degree (B.E./B.Tech, BBA, MBA, B.Com, BCA, MCA, B.A., B.Sc or an equivalent program)
Foundational knowledge of Communication, CRM, Problem Solving or a strong willingness to learn them
Good written and verbal communication, ownership and analytical thinking
Based in or open to working from Kolkata (Hybrid)
Able to commit to the full internship duration

Perks & benefits

Letter of RecommendationFlexible Work HoursMentorship from Industry ExpertsReal Project & Portfolio ExposurePre-Placement Offer (PPO) Opportunity

About NovaPay Technologies

Based in part out of Kolkata, NovaPay Technologies is an established player in the FinTech sector. The company brings together experienced professionals and ambitious newcomers to deliver work that meets a high standard. Its culture leans towards collaboration, ownership and continuous improvement…

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